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  • Broome Time
    09:32 PM, Sat 25 Feb 2017

FAQ's

Terminal Facilities

Is the Airport open 24 hours?

No.  Broome International Airport terminals are open at least 1 hour before scheduled passenger flights, but for security reasons the Terminals are secured at all other times and passengers are not permitted within the terminals.

Are there any facilities where I can store my luggage?

Yes.  Luggage lockers are located in the Baggage Hut located in the 2 hour car park.  See our Services & Amenities page for more details.

Is there WIFI available at the airport?

Yes, WIFI is available free throughout the airport.

Are there showers in the terminal building?

Yes, these are located in the Departure Terminal in the toilet facilities.

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Car Parking

Do I need to pre-book my parking?

No. We don't currently offer a pre-booking facility. Simply follow the signs indicating the car parking area you prefer to utilise; Short Term or Long Term (pay to use).

Where do I park if the Long Term car park is full?

On some occasions, such as peak travel periods (school holidays & Christmas time) the demand is significantly increased. If a car park becomes full simply park as close to the designated area as possible and display your parking permit. This will prevent you incurring an infringement notice.

Where can I leave keys for someone to pick up my car?

While our car parks do not offer a car key collection service, luggage lockers are available. For more car parking information, please click here.

My car was issued with a parking infringement whilst parked at Broome Airport, how do I pay this?

Airport Staff are authorised to issue parking infringements but all enquires and payments are to be made to the Shire of Broome offices which are located on the corner of Weld and Haas Streets.

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Travelling with Prohibited Items

What items are prohibited as carry-on luggage on aircraft?

There are now increased limitations on the items that are allowed for carriage in the cabin of all aircraft. All knives orcutting implements such as nail scissors and pocket knives or sharp pointed objects like knitting needles, or corkscrews are prohibited as carry-on luggage. These items should instead be packed in your checked luggage for air travel.

If these items are not surrendered at the screening points the passenger is in breach of Australian Government regulations and the airline will not allow the passenger to travel. Please ensure no items are in your hand luggage before reaching the screening point otherwise detection of these items at screening points will require you to surrender these.

What items are prohibited in checked bag luggage?

Please ensure you do not carry any flammable liquids, gases or other dangerous goods with you or in your luggage.

These items are not allowed on aircraft as they are capable of posing a significant risk to health and safety when transported by air. Such items will be removed by security staff when detected. Further information on dangerous goods can be found at www.casa.gov.au.

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Lost Property

I've lost an item on the aircraft I flew on. Who do I contact?

If you believe you lost an item on the aircraft, you will need to contact your airline directly.  Please note items are kept for a maximum of 30 days and then donated to local charities.

If you think you lost an item in the Terminal or the Car Parks, you can visit us at Administration M-F between 0800-1700.

Alternatively, phone us on 08 9194 0600 to enquire about a lost item.

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Passenger Assistance

Are wheelchairs available at the Airport?

Yes, wheelchairs are available for use inside the airport terminal - see airline staff

What do I do if I have missed my flight?

Depending on the circumstances, airline, fare class, and flight availability, staff will advise you of your options, otherwise, contact either the airline or booking agent for further assistance.

I am travelling with a bicycle, can I hire a box?

Bike boxes can be purchased through Virgin Australia or Qantas. It is best to obtain this prior to travel and present at Check-In with the bike suitably packaged.

Can I travel with my own alcohol?

Yes, you may transport alcohol with you but it must not be consumed or opened whilst on board your flight or in the terminals.

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Check-In

What time should I check-in before my flight departs?

To avoid missing your flight you should present yourself to check in no later than 1 hour prior to the Scheduled Departure Time (SDT). Guests who present themselves later than this risk missing their flights. Always allow sufficient time to get checked in and to meet security requirements.

Note: We are still required to close all flights on time, even during delays. You should still present yourself to check-in 1 hour prior to the Scheduled Departure Time (SDT), this will ensure you are given the most up to date information from airport staff.

Who do I call to find out if my flight is running on time or is delayed?

Either call your airline direct or alternatively arrival and departure times can be checked online.

Can I purchase or collect airline tickets at Broome International Airport?

Ticketing services are not available at Broome International Airport for Qantas, Qantaslink  and AirNorth.

Ticketing services are available for Virgin Australia, however these can only be purchased for travel on the same day and available from the Virgin Check-In Counters.

Where are the GA terminals located?

Broome International Airport has a very active General Aviation precinct on Gus Winckel Road. Please check with the aircraft operator you are flying with for more specific departure instructions.

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Travelling with Animals

Does my pet travel on a commercial passenger flight or is there a special plane for them?

Your pet travels on commercial airlines, in the cargo hold. This area is separate from the baggage area and is air conditioned, climate controlled and pressurized, just like the cabin where passengers are. The lighting is dimmed, which allows pets to travel in comfort.

How do I book a ticket for my pet?

Accompanied animals:
Contact your airline direct to advise them of the carriage of animals – some airlines will restrict the number of animals to be carried on each flight. They will advise you of all requirements of carriage.

All Pets that are travelling with a passenger need to be lodged with Customer Service 90 minutes prior to aircraft departure time.  Failure to do so may result in the inability to uplift. 

Approved passenger Pets are to be lodged at the passenger terminal - Gate 7.

See attached Schedule of Fees for Broome AVIs for Pet Lodgement Rates for Qantas Regional Airports

Unaccompanied animals:
These can be booked through Australian Air Express 13 23 45 or Toll Logistics 13 15 31 and delivered to the Australian Air Express Services office. Animals must be taken to the air Freight Office at least 90 minutes prior to scheduled departure.

How can I hire an animal crate?  
Name  Phone  Email Address
Jet Pets 1300 668 309 info@jetpets.com.au
Dogtainers 1300 13 52 52 enquiry@dogtainers.com.au

Where do I collect my animal on its arrival to Broome?

Accompanied animals:
Present yourself to the Customer Service Desk in the Departure Terminal and the airline staff will direct you to Gate 7 to collect your animal.

Unaccompanied animals:
Check with your freight company or Agent from where to collect your animal.

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Travelling with Mangoes & Seafood

Can I take Mangoes on the plane?

Yes, mangos can be checked in as luggage and must be suitably packaged in a box/esky style container to prevent leakage. Please check with your airline's carriage conditions, as some airlines restrict checked in luggage to only one piece, and you will be charged excess baggage for any additional items. 

Passengers may carry mangoes in the aircraft cabin, provided the package meets airline standards for carry on baggage, i.e. dimension and weight. Mangoes in plastic bags are not permitted, they need to be packed with cabin baggage or alternatively Check-In staff can provide passengers with appropriate bags.

Can I travel with seafood?

You can fly within WA with seafood, but you must ensure it is frozen in an esky or foam box with no wet ice. This must be checked in with your luggage.  Excess baggage charges may apply.

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