Frequently Asked Questions
Broome International Airport has compiled a list of frequently asked questions the answers to which you may find of assistance:
Q: Who do I contact for Lost Property?
- A: 1. For items left on a plane - Contact the Airline direct.
2. If you notice you are missing something at the airport and the aircraft is still on the ground see the Customer Service Desk as soon as possible.
3. For items left in the terminal - During operational hours, approach the Customer Service Desk staff . Otherwise contact the Administration office.
- We can arrange COD postage for those not in Broome, click on Contact Us for details.
If your item has gone by plane to another airport, you will need to contact that port or the airline direct.
Q: Who do I contact for missing/lost baggage?
A: You must report any missing or damaged luggage within 24 hours of your arrival. Contact the Airline direct, or airline staff in the terminal as soon as you become aware of missing/lost baggage.
Q: What do I do if I have missed my flight?
A: Depending on the circumstances, airline, fare class, and flight availability staff will advise you of your options, otherwise, contact either the airline or booking agent for further assistance.
Q: Can I leave my cars keys with the airport authority or with airport staff for someone by someone else?
A: No. The airport and its staff will not accept keys left for collection by others.
Q: Are Baggage Locker facilities available at the Airport?
A: Yes, Baggage Lockers are located in the 2 hour car park. Charges apply.
Q: Are wheelchairs available at the airport?
A: Yes, wheelchairs are available for use inside the airport terminal - see airline staff
Q: How do I tell the airline that I can’t walk up the stairs to get on the plane?
A: Call the airline on their direct number to discuss special service requirements – the airline will make comments in your booking to ensure both departure and arrival ports can assist you.
Q: How do I book a ticket for my pet/animal?
A: Accompanied animals:
Contact your airline direct to advise them of the carriage of animals – some airlines will restrict the number of animals to be carried on each flight. They will advise you of all requirements of carriage.
Unaccompanied animals:
Can be booked through Australian Air Express Services or Toll Logistics and delivered to the Australian Air Express Services office.
Q: Am I able to hire an animal crate?
A: Animal Crate Hire is available from:
Jet Pets 1300 668 309 info@jetpets.com.au
Dogtainers 1300 135 252 enquiry@dogtainers.com.au
Q: Where do I collect my animal on its arrival to Broome?
A: Accompanied animals:
Present yourself to the Customer Service Desk in the Departure Terminal and the airline staff will direct you to Gate 7 to collect your animal.
Unaccompanied animals:
Check with your freight company agent (link) on where to collect your animal.
Q: Can I take Mangos on the plane?
A: Mangos can only be checked in as luggage and must be suitably packaged in boxes/esky style containers to prevent leakage.
Q: Can I take hermit crabs on the plane?
A: Check with the airline you wish to travel with for guidelines and information.
Q: I am flying to another state; can I take seeds, mangos, plants, seafood etc?
A: You can fly interstate with seafood but you must ensure it is frozen, in an esky style foam box or hard esky with no wet ice and must not exceed 13kg. Contact your airline for further information.
For travel with all other items, please refer to Australian Quarantine Domestic website www.quarantinedomestic.gov.au or Freecall 1800 084 881
Q: What is the earliest time I can check in?
A: Check in times will vary depending on aircraft movements, but generally no earlier than 1 hour before the scheduled departure time. During check in hours our priority will go to those guests on flights with immediate departures. Always allow sufficient time to get checked in and meet security
requirements.
Q: What is the latest time I can check in?
- A: To avoid missing your flight you should present yourself to check in no later than 45 minutes prior to the Scheduled Departure Time (SDT). Guests who present themselves later than this risk missing their flights. Always allow sufficient time to get checked in and meet security requirements.
Q: I am travelling with a bicycle, can I hire a box?
A: Bike boxes can be purchased through Virgin Blue or Qantas. It is best to obtain this prior to travel and present at check in with the bike suitably packaged.
Q: Who do I call to find out if my flight is delayed?
A: Contact your airline directly through reservations - link. We are still required to close all flights on time, even during delays. You should still present yourself to Check In 45 minutes prior to the Scheduled Departure Time (SDT) , this will ensure you are given the most up to date information from airport staff.
Q: Can I check if a flight is running on time?
A: Either call your airline direct or alternatively arrival and departure times can be checked online.